ITIL Service Strategy – What are Retired Services

Once a service has been used and a contract between a service provider and a client has been terminated, it will likely end up being phased out by the service provider. Retiring a service is a normal event in a service lifecycle.

Retired services are not available for use by present customers, but if they provide a strong and special business case, the service providers can reinstate and revamp the phased out service.

Although these services are fully terminated, the information and data accumulated while it was under operation might prove valuable as they are stored in the knowledge base of the company.