ITIL Service Catalogue - Critical for ITIL Service Strategy

ITIL Service Strategy aims to build a seamless service operation in an IT business firm. With its structured principles and processes, it helps give the business owners a chance to compete with a fierce stance against their competitors.

A key aspect of the Service Strategy is its service portfolio, with a detailed and comprehensive information on the services that the company can offer to its client, it can entice new prospects and projects with their compiled notes on their delivered services.

Service portfolio has three phases, which includes the service catalogue, service pipeline and its retired services. Let's take a look at what a service catalogue contains.

A service catalogue is one of the most important part of the service portfolio, as it offers a comprehensive look at the present services that the company can offer to its clients. It provides them with a clear view of what services can fit their needs the most and it also provides details on how much it can cost them when they acquire their services.

A service catalogue acts as a service order for the client, as it is filled with useful service information that contains a clear description of each services. It helps a business find the perfect application for their operation, and if they needed it to be done, it can be customized to their own service requirements.

The contents of a service catalogue goes through a rigid process, as the service provider sifts through which services are reliable and are in demand, while it phases out the services that are not cost efficient and productive for their clients.

As these changes progresses, they offer new services and changes through the introduction of a service transition in their business.