ITIL Strategic Assessment - Service Strategy

Preparation is necessary before any step can take place in the ITIL service assessment.

It is essential for the service provider to consult and evaluate their services before it offers their business to their clients.

What separates the service provider against its competitor?

Providing them with a handy and detailed list of what your company offers best, is a great way to lure future investors. It would make it easier for them to choose if they knew what services to expect from the company. By having a list of the services that might be virtually exclusive to a certain service provider can set you apart from your competitors, and might just give you an extra edge to add more customers for their business.


Which of the services are the most cost efficient and profitable?

Try to identify which services in your company provides a great and reliable service without too much expense. In terms of non profit organizations, find out which among the services offered by the business serves the non profit organization better.


Which customers are the most satisfied?

This can be measured either through monetary or via the benefits received by the customers with the services provided by the company.


Which of the activities in the value chain network are the most different and effective?

To answer this question, it's best to have a look at the structure and basis of a strategic assessment: -

- Strength and weaknesses

It is necessary to begin the assesment by evaluating the company's strength and weaknesses. Try to measure the attributes of the company, on whether its resources, service quality, skills, cost structures, applications and customer relationship is an asset or a weak spot for the business.


- Distinctive competencies

Try to find out what sets your business apart from your competitors.


- Business strategy

Identify what kind of positions, plans, perspectives and patterns are used for the business operation. This information would help in understanding how the business delivers its services.


- Critical success factors

To make sure that the services are successful, the service provider should provide a set of measurements to be able to identify that they have achieved what was demanded of their services.


- Threats and opportunities

Another critical factor to identify while the company undergoes a strategic assesment is figuring out if there are underlying threats and alternatives for the services in the business operation. This can be a great opportunity to improve and enhance the service provider's weak spots and take advantage of the possible opportunities.